[rt-users] Shredder installation problem

Mathew jokermjs19 at comcast.net
Mon Jul 31 15:49:02 EDT 2006

I'm actually installing to an rt directory in /usr/local/.  I hadn't 
done a recursive chown but had found that the Callbacks directory under 
share/html is not getting the proper mode when rt is initially 
installed.  Since Shredder places files in this directory, they were not 
accessible.  Chmod'ing the directory to 755 (installs as 700) allows 
Shredder to perform properly.  Chmod'ing other directories is also 
needed, such as local/sbin.

I haven't checked the umask so I'll do that when I get in to work 
tomorrow night.  Thanks for that advice.

Mathew Snyder

Ole Craig wrote:
> On Sun, 2006-07-30 at 02:14 -0400, Mathew Snyder wrote:
>> Again, I'm testing a new installation of RT v3.6.0 with RTx::Shredder.
>> However, when I install Shredder I get this
>> The requested URL /Admin/Tools/Shredder/ was not found on this server.
>> I'm finding that the directories created and used during installation
>> are being chmod'ed to 700 making them not readable by the rt group/user.
>>  Why is this happening?  I'm installing as root and have also installed
>> using sudo.  I get the same results everytime.  Shredder is not showing up?
>> Please...help me.  I need this to be working.
> Matthew -
> 	What's root's umask? What are the permissions on each directory in the
> hierarchy? (i.e. if you're using the defaults, what are the permissions
> on /, /opt, and /opt/rt3?)
> 	Is the problem not solved by a simple recursive chown on the install
> directory?

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