[rt-users] CommandByMail RT Extension

[Joe Auty]

Hi,

I was working with Jesse Vincent on this, but decided to contact the  
list with this question since not only might I find an answer here,  
but this answer might be useful to others too...

I'd like to use this extension as a means of parsing out custom field  
information sent to the queue address by a script. Extension can be  
downloaded here:

http://search.cpan.org/~jesse/RT-Extension-CommandByMail-0.02/lib/RT/ 
Extension/CommandByMail.pm


I'm trying to

1) verify I have installed this extension correctly, and
2) verify its intended usage


I've added the line:

@MailPlugins = qw(Auth::MailFrom Filter::TakeAction);

to my RT_SiteConfig.pm file, compiled and installed the extension  
with no problem, applied the patch with no problems either, and  
finally restarted Apache. RT came up fine, but according to the  
System Configuration page neither your Extension nor Auth::MailFrom  
was loaded... Should this page list CommandByMail, and if so, any  
advice on how I can track down this problem?

I'm assuming that once the extension is loaded, I would simply have  
to add a line like this somewhere in my message body for this to work?


> CF.{CUsername}: jauty
>
> hello
>


(in this example, this would set CustomField "Username" with the  
value "jauty"?)


Is this the intended usage here?



-----------
Joe Auty
UITS Messaging
Indiana University
jauty at indiana.edu




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