[rt-users] Email Response "FROM" name

[Steve Kirk]

In the RT_Config.pm, you can set the global email adddress FROM
variable.  The default is "%s via RT", so it would display as "Joe Smith
via RT."
 
Is there any way to set that at a queue level?  
 
I ask because one of the queues I use is for the public, and we'd rather
have some level of anonimity when we reply to those tickets (it's for
fan email, and some fans get a little fanatical when they have a name to
latch onto).
 
However, we like the feature for our internal responses - In our old
helpdesk system, people alwasy complained because they never knew who
sent a response from the system if they failed to sign the email.
 
 
Thanks,
Steve
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20060602/e184410a/attachment.htm>