[rt-users] rt as secondary website

[David Smithson]

Hi all.  Just wondering if any of you have developed a canned Scrip that
does this:

* OnCreate, checks the domain name of the sender to pattern match
against queue names
* Moves the ticket to the appropriate Queue, based on match, else stays
in general queue

I realize the pattern match part is the hardest part and I have
purposely left it ambiguous.

Has anyone else sought this kind of behavior?

How do others of you handle ticketing based on company account?  I have
also seen that I can create a custom field and call it "Company Name" or
something, and that each ticket could be manually assigned to the right
company name.


David Smithson
________________________________


ActivSupport, Inc. 
Your Flexible IT Partner 
Microsoft Gold Partner -- Small Business Specialist 
http://www.activsupport.com 
Director of Technical Services 
Direct: (415) 869 2991 

________________________________

Technical Support Hotline: (415) 979 9285 

CLICK HERE FOR ONLINE SUPPORT