[rt-users] rt as secondary website
David Smithson
dsmithson at activsupport.com
Tue Jun 13 20:57:46 EDT 2006
Oops! Sorry man, I forgot to rewrite the subject. This is not related
to this thread. I'll repost.
David Smithson
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-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of David
Smithson
Sent: Tuesday, June 13, 2006 5:56 PM
To: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] rt as secondary website
Hi all. Just wondering if any of you have developed a canned Scrip that
does this:
* OnCreate, checks the domain name of the sender to pattern match
against queue names
* Moves the ticket to the appropriate Queue, based on match, else stays
in general queue
I realize the pattern match part is the hardest part and I have
purposely left it ambiguous.
Has anyone else sought this kind of behavior?
How do others of you handle ticketing based on company account? I have
also seen that I can create a custom field and call it "Company Name" or
something, and that each ticket could be manually assigned to the right
company name.
David Smithson
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