[rt-users] Offline edits?

[Drew Barnes]

If you had to take your RT install down for any reason (DB problems, 
connection issues, upgrades, etc.) you could track calls in that format 
and import the data when it went live again.


Duncan Shannon wrote:
>> I noticed that in Tools -> Offline
>> There is a screen called "Offline Edits".  I cannot fine in the Wikki
>> what the heck that is used for.  Can anyone toss me a clue?
>>     
>
> Heh, good question. You might find something in the mailing lists... 
>
> IIRC, you can use it to import collect data in that format off line, and
> then import it into RT when you are back online (or have access again to
> RT) but im not 100% sure.
>
> I'd be curious to know how/if people are using it to better understand
> the intent.
>
> duncan
>
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-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati