[rt-users] LDAP Custom action

[bishopg at bu.edu]

What we're trying to do is avoid adding user info when ticket requests come in.
 We have a very large user base (~1500 different users) that will be using
either a web form or email to submit tickets.  We have an on campus ldap server
that has everyone's information, and we would like the system to query the ldap
server whenever a ticket comes in for the address and phone number.  We were
thinking that a scrip would be the easiest, since the tickets will be coming
from two different sources (email and web form), but other options would be
considered.  Any suggestions?

Thanks!
~George



Message: 5
Date: Sun, 18 Jun 2006 21:58:10 -0700
From: "Jim Meyer" <purp at acm.org>
Subject: Re: [rt-users] LDAP Custom action
To: "George Bishop" <bishopg at bu.edu>
Cc: rt-users at lists.bestpractical.com
Message-ID:
	<c09f2f8a0606182158m3e2e44casb9cdb5ec2cea15a7 at mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

Hello!

On 6/18/06, George Bishop <bishopg at bu.edu> wrote:
> Does anyone have experience with writing custom actions with LDAP?  I'm
> beginning to write a custom action to query a ldap server to get
> specific information on requesters when they send a help request.  Is it
> ok to have "use Net::LDAP" in such an action, or does this need to be
> put elsewhere?  Thanks in advance for any help.

Assuming that you've already looked at the LDAP auth/info overlay
(http://wiki.bestpractical.com/?LDAP), then I don't have a lot more to
offer. However, I'm curious what sort of info and whether it could be
mapped into the RT account's "Extra Info" field, then just looked up
internal to RT rather than externally. That would also make the info
easily available to scrip actions.

Cheers!

--j
-- 
Jim Meyer, Geek at Large                                    purp at acm.org