[rt-users] LDAP Custom action

[Jim Meyer]

Hello!

On 6/20/06, bishopg at bu.edu <bishopg at bu.edu> wrote:
> What we're trying to do is avoid adding user info when ticket requests come in.
>  We have a very large user base (~1500 different users) that will be using
> either a web form or email to submit tickets.  We have an on campus ldap server
> that has everyone's information, and we would like the system to query the ldap
> server whenever a ticket comes in for the address and phone number.  We were
> thinking that a scrip would be the easiest, since the tickets will be coming
> from two different sources (email and web form), but other options would be
> considered.  Any suggestions?

Ah, I see now. You should really look at the LDAP Overlay
(http://wiki.bestpractical.com/?LDAP) ... it does exactly what you're
asking via the $LdapAttrMap , where you can map any field in LDAP to a
corresponding attribute of the RT::User object. In your case, it
sounds like you want to map some things in LDAP to RT::User's
Address1, Address2, and either WorkPhone or HomePhone attributes.

Cheers!

--j
-- 
Jim Meyer, Geek at Large                                    purp at acm.org