[rt-users] Users replying to "resolved" ticket notifications re-opens ticket

[Dirk Pape]

Hello,

--Am 22. Juni 2006 10:50:59 +0200 schrieb Niels Huylebroeck 
<niels at bubbles-it.be>:

> So using CustomValue you'd have something like this :
> thanks -> set CustomValue ID10T -> resolve (silent - no mail)

we here use our silently_resolve.patch in 
<http://page.mi.fu-berlin.de/~pape/rt3/patches/rt/> (available for 3.0 to 
3.6), to enable a new status selectable by staff to resolve a ticket after 
"thank you" without notifying anyone.

Dirk.

-- 
Dr. Dirk Pape (eAS - Projektleitung Campus Management)
Freie Universitaet Berlin
Grunewaldstr. 34a, 12165 Berlin
Tel. +49 (30) 838 75143, Fax. +49 (30) 838 54654