[rt-users] Users replying to "resolved" ticket notifications re-opens ticket

[Niels Huylebroeck]

> we here use our silently_resolve.patch in
> <http://page.mi.fu-berlin.de/~pape/rt3/patches/rt/> (available for 3.0
> to 3.6), to enable a new status selectable by staff to resolve a
> ticket after "thank you" without notifying anyone.
>
> Dirk.
>
Same thing different approach, personally I don't really like putting in
patches for things that can be handled by the system mechanics itself.
(Also I'm running 3.6.0 myself and can't be bothered to adjust the patch :)

This solution may perhaps suit you better Matt. We're all here to help :)

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