[rt-users] RT on Mac OS X Server 10.4

[Jason Fouks]

Mike,

I somehow managed to get all of the perl scripts installed and it  
appears that the make testdeps found all of them. I then followed the  
instructions to add the following lines to the http config files only  
after I created the domain name in server admin.

        <Location />
                 RewriteEngine On
                 RedirectMatch permanent (.*)/$ $1/index.html
                 AddDefaultCharset UTF-8
                 SetHandler perl-script
                 PerlHandler RT::Mason
         </Location>

When you pull up the page it lists the following as the error message.

The server encountered an internal error or misconfiguration and was  
unable to complete your request.

Looking at the logs I get the following message having to do with  
Mason. What am I missing on this whole thing?

[Thu Jun 22 13:03:16 2006] [error] Can't locate RT/Mason.pm in @INC  
(@INC contains: /System/Library/Perl/5.8.6/darwin-thread- 
multi-2level /System/Library/Perl/5.8.6 /Library/Perl/5.8.6/darwin- 
thread-multi-2level /Library/Perl/5.8.6 /Library/Perl /Network/ 
Library/Perl/5.8.6/darwin-thread-multi-2level /Network/Library/Perl/ 
5.8.6 /Network/Library/Perl /System/Library/Perl/Extras/5.8.6/darwin- 
thread-multi-2level /System/Library/Perl/Extras/5.8.6 /Library/Perl/ 
5.8.1 . /usr/ /usr/lib/perl) at (eval 6) line 3.\n
[Thu Jun 22 13:03:16 2006] [error] Undefined subroutine  
&RT::Mason::handler called.\n
[Thu Jun 22 13:03:16 2006] [error] Can't locate RT/Mason.pm in @INC  
(@INC contains: /System/Library/Perl/5.8.6/darwin-thread- 
multi-2level /System/Library/Perl/5.8.6 /Library/Perl/5.8.6/darwin- 
thread-multi-2level /Library/Perl/5.8.6 /Library/Perl /Network/ 
Library/Perl/5.8.6/darwin-thread-multi-2level /Network/Library/Perl/ 
5.8.6 /Network/Library/Perl /System/Library/Perl/Extras/5.8.6/darwin- 
thread-multi-2level /System/Library/Perl/Extras/5.8.6 /Library/Perl/ 
5.8.1 . /usr/ /usr/lib/perl) at (eval 6) line 3.\n
[Thu Jun 22 13:03:16 2006] [error] Undefined subroutine  
&RT::Mason::handler called.\n

This has honestly been the most difficult installation of open source  
software I have ever run into. I am going to have to try a reinstall  
just so I understand it more once I get it up and running.

Thanks much for any help that you can provide me. I really do  
appreciate it.

Jason

PS: Server config: OS X 10.4.6, Xcode 2.2 if I remember right.

On Jun 1, 2006, at 8:55 PM, Dunne wrote:

> Could you possibly send me an error log from a failed install? Are  
> you using the MySQL
> version that is bundled with OS X or did you run a standalone install?
>
> Mike
>
>
> ---------- Original Message ----------------------------------
> From: Jason Fouks <admin at fouks.net>
> Date:  Thu, 1 Jun 2006 20:03:31 -0500
>
>> When I installed 10.4.6 server along with Xcode 2.2 I tried using
>> CPAN to get the any of the perl modules working and none of the perl
>> modules seemed to go successfully. I was working with this article I
>> found on the internet and failed at it using these directions.
>> (https://portal.aero.und.edu/docs/general/rtosx)
>>
>> Jason
>>
>> On Jun 1, 2006, at 12:18 PM, Michael Dunne wrote:
>>
>>> Howdy,
>>>
>>>  I managed to get it running on OS X4.6 client. Which modules are
>>> you having
>>> difficulty with?
>>>
>>> Mike
>>>
>>>
>>> On 6/1/06 12:54 PM, "Jason Fouks" <admin at fouks.net> wrote:
>>>
>>>> I am running 10.4.6 on a test box. I am trying to get the PERL
>>>> modules built but it seems to fail every time which means I  
>>>> can't get
>>>> the RT program running. Has anyone had success with getting the  
>>>> PERL
>>>> modules built and have step by step directions as to how to get RT
>>>> built on a brand new 10.4.6 OS X Server?
>>>>
>>>> Thanks much,
>>>> Jason
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>>
>>
>

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