[rt-users] RT on Mac OS X Server 10.4

Thu Jun 22 15:02:54 EDT 2006

I installed RT 3.4.5 on Mac OS X 10.4.3 client and have been able to  
get everything except mail delivery working right.  Installation was  
a blend of the instructions on the RT wiki manual install page and OS  
X install page.  I didn't install perl or apache, and the fixdeps/ 
CPAN stuff worked great except one module I had to force install.  I  
found the entire installation to go very smooth and easy.  It was  
easier than I expected (on the third try).

I'd love to hear how different people got email delivery working on  
OSX 10.4 client.

We prefer having RT run on a separate machine, since it requires a  
lot of customization and we won't be running software update on the  
machine (who knows what Apple might decide to udpate!)  and we  
decided it didn't require Xserve hardware and we had other spare  
hardware laying around, so a 10.4 client based installation on a  
standalone was the way to go for us.  I also read that it is much  
more difficult to install on Server than on Client, that certainly  
influenced our decision.  (think headless mac mini, cheap unix  
workstation!)  Right now it's up and running on a Pismo G3 Powerbook,  
sitting up above my desk on a shelf with a wireless network  
connection.  As soon as I can figure out how to get email delivery  
working I'll put RT on something more robust...  I have a pretty good  
step by step instructions sheet built for OS X 10.4 client but  
haven't posted it yet since it's not fully functional yet...

Hope this helps.  If anyone can help me configure postfix/email/RT  
please give me a shout!

We are currently using RT 1.0.7 on a Beige G3 Tower running OS X  
Server 10.0.  Built about 6-7 years ago, it is nearing time to  
upgrade hardware and software...

-Derek

On Jun 22, 2006, at 2:37 PM, Jason Fouks wrote:

> Mike,
>
> I somehow managed to get all of the perl scripts installed and it  
> appears that the make testdeps found all of them. I then followed  
> the instructions to add the following lines to the http config  
> files only after I created the domain name in server admin.
>
>        <Location />
>                 RewriteEngine On
>                 RedirectMatch permanent (.*)/$ $1/index.html
>                 AddDefaultCharset UTF-8
>                 SetHandler perl-script
>                 PerlHandler RT::Mason
>         </Location>
>
> When you pull up the page it lists the following as the error message.
>
> The server encountered an internal error or misconfiguration and  
> was unable to complete your request.
>
> Looking at the logs I get the following message having to do with  
> Mason. What am I missing on this whole thing?
>
> [Thu Jun 22 13:03:16 2006] [error] Can't locate RT/Mason.pm in @INC  
> (@INC contains: /System/Library/Perl/5.8.6/darwin-thread- 
> multi-2level /System/Library/Perl/5.8.6 /Library/Perl/5.8.6/darwin- 
> thread-multi-2level /Library/Perl/5.8.6 /Library/Perl /Network/ 
> Library/Perl/5.8.6/darwin-thread-multi-2level /Network/Library/Perl/ 
> 5.8.6 /Network/Library/Perl /System/Library/Perl/Extras/5.8.6/ 
> darwin-thread-multi-2level /System/Library/Perl/Extras/5.8.6 / 
> Library/Perl/5.8.1 . /usr/ /usr/lib/perl) at (eval 6) line 3.\n
> [Thu Jun 22 13:03:16 2006] [error] Undefined subroutine  
> &RT::Mason::handler called.\n
> [Thu Jun 22 13:03:16 2006] [error] Can't locate RT/Mason.pm in @INC  
> (@INC contains: /System/Library/Perl/5.8.6/darwin-thread- 
> multi-2level /System/Library/Perl/5.8.6 /Library/Perl/5.8.6/darwin- 
> thread-multi-2level /Library/Perl/5.8.6 /Library/Perl /Network/ 
> Library/Perl/5.8.6/darwin-thread-multi-2level /Network/Library/Perl/ 
> 5.8.6 /Network/Library/Perl /System/Library/Perl/Extras/5.8.6/ 
> darwin-thread-multi-2level /System/Library/Perl/Extras/5.8.6 / 
> Library/Perl/5.8.1 . /usr/ /usr/lib/perl) at (eval 6) line 3.\n
> [Thu Jun 22 13:03:16 2006] [error] Undefined subroutine  
> &RT::Mason::handler called.\n
>
> This has honestly been the most difficult installation of open  
> source software I have ever run into. I am going to have to try a  
> reinstall just so I understand it more once I get it up and running.
>
> Thanks much for any help that you can provide me. I really do  
> appreciate it.
>
> Jason
>
> PS: Server config: OS X 10.4.6, Xcode 2.2 if I remember right.
>
> On Jun 1, 2006, at 8:55 PM, Dunne wrote:
>
>> Could you possibly send me an error log from a failed install? Are  
>> you using the MySQL
>> version that is bundled with OS X or did you run a standalone  
>> install?
>>
>> Mike
>>
>>
>> ---------- Original Message ----------------------------------
>> From: Jason Fouks <admin at fouks.net>
>> Date:  Thu, 1 Jun 2006 20:03:31 -0500
>>
>>> When I installed 10.4.6 server along with Xcode 2.2 I tried using
>>> CPAN to get the any of the perl modules working and none of the perl
>>> modules seemed to go successfully. I was working with this article I
>>> found on the internet and failed at it using these directions.
>>> (https://portal.aero.und.edu/docs/general/rtosx)
>>>
>>> Jason
>>>
>>> On Jun 1, 2006, at 12:18 PM, Michael Dunne wrote:
>>>
>>>> Howdy,
>>>>
>>>>  I managed to get it running on OS X4.6 client. Which modules are
>>>> you having
>>>> difficulty with?
>>>>
>>>> Mike
>>>>
>>>>
>>>> On 6/1/06 12:54 PM, "Jason Fouks" <admin at fouks.net> wrote:
>>>>
>>>>> I am running 10.4.6 on a test box. I am trying to get the PERL
>>>>> modules built but it seems to fail every time which means I  
>>>>> can't get
>>>>> the RT program running. Has anyone had success with getting the  
>>>>> PERL
>>>>> modules built and have step by step directions as to how to get RT
>>>>> built on a brand new 10.4.6 OS X Server?
>>>>>
>>>>> Thanks much,
>>>>> Jason
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>>>>>
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>>>>>
>>>>>
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>>>>
>>>>
>>>>
>>>
>>>
>>
>
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>
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>
>
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