[rt-users] Users replying to "resolved" ticket notifications re-opens ticket

[Mathew Snyder]

Where does one apply this said patch?

Mathew Snyder
Systems Administrator
Network+
ServerVault TechOps



Dirk Pape wrote:
> Hello,
> 
> --Am 22. Juni 2006 10:50:59 +0200 schrieb Niels Huylebroeck
> <niels at bubbles-it.be>:
> 
>> So using CustomValue you'd have something like this :
>> thanks -> set CustomValue ID10T -> resolve (silent - no mail)
> 
> we here use our silently_resolve.patch in
> <http://page.mi.fu-berlin.de/~pape/rt3/patches/rt/> (available for 3.0
> to 3.6), to enable a new status selectable by staff to resolve a ticket
> after "thank you" without notifying anyone.
> 
> Dirk.
>