[rt-users] Autoreply template for each queue

[Odhiambo Washington]

* On 27/06/06 11:51 -0400, Serge Bianda wrote:
| How can I configure an autoreply template in RT to send emails
| out based on the queue. For instance if I have a queue called support 
| and the email alias associated to it is support at domainame.com and 
| another queue called suggestion with the email alias associated to it 
| is suggestion at domainname.com and so forth. Basically when I send an 
| email to support at domainname.com I should get an autoreply from 
| support at domainname.com and if I send it to suggestion at domain.com I 
| should get an autoreply from suggestion at domainname.com. How do I make 
| that happen?

The last time I created templates (it was rt-2.x) it was as simple as 

1. create the templates with unique names and unique content
2. Disable the global autoreply scrip
3. create a scrip for each queue based on the template you've
   created for it.

I hope that applies even today, with rt-3.6.0.


HTH

        cheers
       - wash 
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