[rt-users] Notification when a ticket is created

Serge Bianda serge.bianda at appian.com
Tue Jun 27 14:40:46 EDT 2006


Is it possible to configure RT to notify a member of the support team
when a ticket is created. I have IT member who carry PDA and I'd like to
make sure that they get notified when a ticket is created for a specific
queue.

Thanks



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