[rt-users] Notification when a ticket is created

[Jason Fenner]

Sure!  Just create a Scrip in a queue that has a condition of "On Create".

Serge Bianda wrote:
> Is it possible to configure RT to notify a member of the support team
> when a ticket is created. I have IT member who carry PDA and I'd like to
> make sure that they get notified when a ticket is created for a specific
> queue.
>
> Thanks
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