[rt-users] Q: How to make a user signature appear at the top of email coorespondance, instead of the bottom?

[Gilmar Santos Jr]

Hi, John.

I don't know if this could be done with some callback, but you can
change the html/Elements/MessageBox file. (See patch attached)


Refer to CleanlyCustomizeRT[1]: "Using the 'local' directory".

[1] - http://wiki.bestpractical.com/index.cgi?CleanlyCustomizeRT

--
Gilmar Santos Jr.

John H. Nyhuis escreveu:
>     Greetings,
>
>     My RT users and I have signatures that we want to appear at the
> top (bottom is default) of the body of any coorespondance email.  When
> they respond to tickets, RT3.4 quotes the ticket content, but places
> the RT user's signature on the bottom, forcing the recipients of the
> coorespondance to scan through a long list of comments and
> coorespondance to get to the bottom where they actually see who
> answered them.  When tickets get bounced around to several admins,
> this get's confusing fast.
>
>     Changeing the order of the items in the coorespondence template
> does not seem to effect whether signatures go to the top or bottom of
> the RT correspondance reply.
>
>     Can anyone point me in the right direction for changing signature
> location since it does not seem to be controlled in the template?
>
>     Thanks in advance,
>
> John H. Nyhuis
> Sr. Computer Specialist
> Dept. of Pediatrics
> HS RR349B, Box 356320
> University of Washington
> Desk: (206)-685-3884
> cabal at u.washington.edu
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