[rt-users] How to setup RT users and groups?

[Gilmar Santos Jr]

Hi Zhiming,

I don't think that's possible, cause a ticket may have at most one owner
(enven when it has "no owner" it's owned by RT::Nobody) and the
permissions are queue's properties (If someone has the "ShowTicket"
permission for some queue, then all tickets in the queue can be shown to
him).

But if it could be possible, what would be done when a new ticket comes?
The super user would have to assign the new ticket to a group, right?
What if a hundred tickets were created in a day?
Think about using more than one queue, even if these queues have the
same templates and scrips (in which case you can make them global, or
replicate in each queue if the first isn't a good idea), differing only
in ACL.

--
Gilmar Santos Jr

Zhiming Liu escreveu:
> Hi Gilmar, Got your answer, thanks. 
>
> This is what I what to do on RT: Create one queue and
> several groups in the queue. A super user assigns a
> ticket to a group of users and users that are not in
> the assigned group CANNOT see the ticket.
>
> Is this possible? Thanks, Zhiming.
>