[rt-users] How to setup RT users and groups?

[Gilmar Santos Jr]

Hi, Kenn.

Maybe I didn't make myself clear... It's possible to setup different
access rights within the same queue for different groups, like group A
can take, group B can comment, etc. But I was talking about, for
example, the "ShowTicket" permission. Can I set up RT to show some
tickets to a group and not to other group within the same queue? The
"ShowTicket" permission applies to all tickets in the queue, and not for
groups of tickets. That's why I suggested creating one queue for each
group :-)

--
Gilmar Santos Jr

Kenneth Crocker escreveu:
> Gilmar,
>
>     You said, "I think it's not possible to make this kind of access
> control within the same queue... Am I mistaken?". If I understood your
> question correctly, the answer is "Yes", you could set up different
> access rights for any number of groups you want to access the Queue.
> We have a variety of Queues and groups where 1 Queue may have several
> groups with different types of access as well as many groups that have
> different types of access to several different Queues. It's all in the
> way you configure your Queues.
>
> Kenn
> LBNL
>