[rt-users] Parsing CC from correspondence messages

[Maksim Gurtovenko]

Hello rt-users,

  Is it possible to set up RT to parse Cc fields of all ingoing
  messages and add found emails to Ticket CC? Our Customers often add
  someone to Cc and they want them to watch whole discussion.

  I tried to find solution, but I found only
  $ParseNewMessageForTicketCcs setting, but it works only while ticket
  creation, and we need it to work with all correspondence.

-- 
Maksim Gurtovenko
Internal Development Engineer
SWsoft, Inc.
E-mail: mgurtovenko at swsoft.com