[rt-users] Parsing CC from correspondence messages

[Todd Chapman]

On Wed, Mar 01, 2006 at 07:31:43PM +0600, Maksim Gurtovenko wrote:
> Hello rt-users,
> 
>   Is it possible to set up RT to parse Cc fields of all ingoing
>   messages and add found emails to Ticket CC? Our Customers often add
>   someone to Cc and they want them to watch whole discussion.
> 
>   I tried to find solution, but I found only
>   $ParseNewMessageForTicketCcs setting, but it works only while ticket
>   creation, and we need it to work with all correspondence.

You are right that RT only does this on ticket creation. You
could write a scrip that adds CCs for correspondence.

RT::Interface::Email::ParseCcAddressesFromHead() might be
useful to you.

-Todd