[rt-users] diable requestor notification

[Luke Vanderfluit]

Hi Chaim.

Chaim Rieger wrote:

> need to disable the notification sent to the requester for one queue,
>
>
> the only way i can accomplish this is if i remove the global scrips 
> from this queue and add the notify scrip for all the other queues or 
> is there a better way

I assume you mean when a ticket is created.
You could add a condition to the global scrip that returns 0 for your 
particular queue.

EG. edit the "On Create Autoreply To Requestors with template Autoreply"
Change the condition to 'User Defined'

/~~~~~~~~~~~~~~~~~~~~~
Description: whatever
Condition: User Defined
Action: Autoreply To Requestors
Template: Global template: Autoreply
Stage: TransactionCreate

Custom condition:
if ( $self->TransactionObj->Type eq "Create" ) {
   if ( $self->TicketObj->QueueObj->Name eq 'yourqueue' ) {
      return 0;
   }
   return 1;
}

Custom action preparation code:
Custom action cleanup code:

Hope this works for you :-)
Kind regards.
Luke.

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-- 
Luke

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