[rt-users] emails for new tickets

[Jim Meyer]

Hello!

On Fri, 2006-03-03 at 10:54 -0600, Bill Gunter wrote:
> Maybe I'm missing something obvious, but is there way to send an email
> out of RT when a new ticket appears in a particular queue?

It's probably in the wiki somewhere, but generally there's a global
scrip that notifies whatever audience you like on ticket creation. Looks
something like "OnCreate Notify Requestors, Ccs" and "OnCreate Notify
AdminCcs". 

You'll find those settings under Configuration->Global->Scrips

Cheers!

--j
-- 
Jim Meyer, Geek at Large                                    purp at acm.org