[rt-users] change priority

[Humberto Junior]

I took the file

                                                
rt3/share/html/Elements/MyTickets

and put a copy in

                                                
rt3/local/html/Elements/MyTickets

then I changed the 2 lines of Order to

                                                            Order => 'ASC',

Solved for you?

Mohamed Ali Bouirmane wrote:

> hi,
>
>  
>
> Can I change priority in the RT, for example:
>
>  
>
> ¶Priority *1* has a greatter importance than priority *10*
>
>  
>
> Best Regards
>
>  
>
> Ali ¶
>
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