[rt-users] RT Customizations inquiry

[Chuck Boeheim]

> 2.  When updating the ticket and trying to put the ticket into a new
> queue its still assigned to the person who still has ownership.  I
> want it as soon as it is dropped into the new queue its unassigned

We use the following scrip:

On queue change
Custom Action:
   Prepare:
      return 1;
   Cleanup:
      $self->TicketObj->_Set(Field => 'Owner', Value => $RT::Nobody- 
 >UserObj->Id, RecordTransaction => 1);
      $self->TicketObj->_Set(Field => 'Status', Value => 'new',  
RecordTransaction => 1);
      return 1;

The second line, changing the status, you may or may not want.
Regards,
-Chuck Boeheim
Stanford Linear Accelerator Center