[rt-users] Child Creation

[Joe Harbison]

Does anyone know if it is possible to have a ticket generated with dependent
tickets placed in specific queues.

 

Ex.  Ticket is generated via a website which will send the email to RT

            Lets say this request requires a quote for equipment, and a
quote for data lines.

 

The ticket would have number ex:  11141 but there would be 2 children
tickets that are placed in the (ticket 11141_1) EquipmentQuote Queue and
(ticket 11141_2) DataLineQuote Queue respectively.  It would be great if the
child tickets were a sub number of the Parent.

 

If anyone has any suggestions I would love to hear from you.

 

 

Thanks,

 

Joe

 

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