[rt-users] Is there a way to partly show tickets in a queue - depending on group membership

[Ruslan Zakirov]

I sent you reply http://marc.theaimsgroup.com/?l=rt-users&m=114168773031176&w=2
Why do you create new threads with the same questions?

On 3/9/06, Olaf Hamann <pooka at t-online.de> wrote:
> Hello all,
> I try to post my question again.
> We are using RT 3.0.12 on freebsd 5.3 with mysql.
> And we're very happy with that!
>
> My question is about:
>
> Is it possible to configure the RT
> so that members of special groups only see tickets of each other in one
> queue?
>
> example:
> members of
>   - group-company-a
>   - group-company-b
>   - group-company-c
>
> should see their own tickets (we do have that already) and only tickets
> of other members of their group
>
> in the topic-related queues
>
>   - queue-hardware-related
>   - queue-software-related
>
>
> Reason for that is, that some companies don't want to share their issues
> with competitors.
>
>
> Thank you very much,
> Olaf Hamann
>
>
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--
Best regards, Ruslan.