[rt-users] Is there a way to partly show tickets in a queue - depending on group membership

Olaf Hamann pooka at t-online.de
Thu Mar 9 07:25:55 EST 2006


Hello all,
I try to post my question again.
We are using RT 3.0.12 on freebsd 5.3 with mysql.
And we're very happy with that!

My question is about:

Is it possible to configure the RT
so that members of special groups only see tickets of each other in one 
queue?

example:
members of
  - group-company-a
  - group-company-b
  - group-company-c

should see their own tickets (we do have that already) and only tickets 
of other members of their group

in the topic-related queues

  - queue-hardware-related
  - queue-software-related


Reason for that is, that some companies don't want to share their issues 
with competitors.


Thank you very much,
Olaf Hamann





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