[rt-users] (really loooong) Internal Server Error 500's?

Glenn Sieb ges at wingfoot.org
Thu Mar 9 23:50:56 EST 2006


If RT (v3.5.7 on Apache 2.0.55 w/ssl on FreeBSD 4.11-RELEASE) hasn't
been loaded up, in a browser, for a while (and thus the fcgi processes
die off), I'll get an error 500. If I hit "reload" it comes up fine.

If I try to update a bunch of tickets (say, more than 10), or try to
Shred more than 10 tickets or users at a time, I also get a 500, with
part of the job finished.

I get:
[Thu Mar 09 23:32:19 2006] [warn] FastCGI: (dynamic) server
"/sw/rt/bin/mason_handler.fcgi" (pid 89130) termination signaled
[Thu Mar 09 23:32:19 2006] [warn] FastCGI: (dynamic) server
"/sw/rt/bin/mason_handler.fcgi" (pid 89130) terminated due to uncaught
signal '15' (Terminated)

and
[Thu Mar 09 23:11:24 2006] [error] [client 68.196.127.120] FastCGI: comm
with (dynamic) server "/sw/rt/bin/mason_handler.fcgi" aborted: (first
read) idle timeout (30 sec), referer:
http://rt.wingfoot.org/Admin/Tools/Shredder?Plugin=Users&Ob
jects%3Alimit=&Objects%3AACE=&Objects%3AAttachment=&Objects%3ACachedGroupMember=
&Objects%3ACustomField=&Objects%3ACustomFieldValue=&Objects%3AGroupMember=&Objec
ts%3AGroup=&Objects%3ALink=&Objects%3APrincipal=&Objects%3AQueue=&Objects%3AScri
p=&Objects%3AScripAction=&Objects%3AScripCondition=&Objects%3ATemplate=&Objects%
3AObjectCustomFieldValue=&Objects%3ATicket=&Objects%3ATransaction=&Objects%3AUse
r=&Users%3Alimit=30&Users%3Astatus=any&Users%3Aname=&Users%3Aemail=&Users%3Arepl
ace_relations=&Attachments%3Alimit=&Attachments%3Afiles_only=&Attachments%3Afile
=&Attachments%3Alonger=&Tickets%3Alimit=&Tickets%3Aqueue=&Tickets%3Astatus=&Tick
ets%3Aupdated_before=&WipeoutObject=RT%3A%3AUser-1684&WipeoutObject=RT%3A%3AUser
-1312&WipeoutObject=RT%3A%3AUser-1098&WipeoutObject=RT%3A%3AUser-1306&WipeoutObj
ect=RT%3A%3AUser-1172&WipeoutObject=RT%3A%3AUser-1808&WipeoutObject=RT%3A%3AUser
-1702&Wipeout=Wipeout
[Thu Mar 09 23:11:24 2006] [error] [client 68.196.127.120] FastCGI:
incomplete headers (0 bytes) received from server
"/sw/rt/bin/mason_handler.fcgi", referer:
http://rt.wingfoot.org/Admin/Tools/Shredder?Plugin=Users&Objects%3Alimit=&Object
s%3AACE=&Objects%3AAttachment=&Objects%3ACachedGroupMember=&Objects%3ACustomFiel
d=&Objects%3ACustomFieldValue=&Objects%3AGroupMember=&Objects%3AGroup=&Objects%3
ALink=&Objects%3APrincipal=&Objects%3AQueue=&Objects%3AScrip=&Objects%3AScripAct
ion=&Objects%3AScripCondition=&Objects%3ATemplate=&Objects%3AObjectCustomFieldVa
lue=&Objects%3ATicket=&Objects%3ATransaction=&Objects%3AUser=&Users%3Alimit=30&U
sers%3Astatus=any&Users%3Aname=&Users%3Aemail=&Users%3Areplace_relations=&Attach
ments%3Alimit=&Attachments%3Afiles_only=&Attachments%3Afile=&Attachments%3Alonge
r=&Tickets%3Alimit=&Tickets%3Aqueue=&Tickets%3Astatus=&Tickets%3Aupdated_before=
&WipeoutObject=RT%3A%3AUser-1684&WipeoutObject=RT%3A%3AUser-1312&WipeoutObject=R
T%3A%3AUser-1098&WipeoutObject=RT%3A%3AUser-1306&WipeoutObject=RT%3A%3AUser-1172
&WipeoutObject=RT%3A%3AUser-1808&WipeoutObject=RT%3A%3AUser-1702&Wipeout=Wipeout
(END)

But nothing more interesting (or helpful) than that.

I *think* my config is pretty standard.. and the box is pretty spiffy at
2GHz with 1G of RAM.

Thanks in advance, as always!

Best,
--Glenn

(RT Tools/Configuration output here, with relevant Apache lines
following (keep in mind that /sw/rt is a symlink to /sw/rt-3.5.7):)

Loaded perl modules

Perl v5.8.8 under freebsd
  Apache::Session v1.6;
  Apache::Session::Generate::MD5 v2.1;
  Apache::Session::Lock::MySQL v1.00;
  Apache::Session::MySQL v1.01;
  Apache::Session::Serialize::Storable v1.00;
  Apache::Session::Store::DBI v1.02;
  Apache::Session::Store::MySQL v1.04;
  AutoLoader v5.60;
  base v2.03;
  Benchmark v1.07;
  bytes v1.02;
  Cache::Simple::TimedExpiry v0.23;
  capitalization v0.03;
  Carp v1.04;
  CGI v3.16;
  CGI::Cookie v1.26;
  CGI::Fast v1.06;
  CGI::Util v1.5;
  Class::Container v0.12;
  Class::Data::Inheritable v0.04;
  Class::ReturnValue v0.53;
  Clone v0.18;
  constant v1.05;
  Cwd v3.16;
  Data::Dumper v2.121;
  Date::Format v2.22;
  Date::Parse v2.27;
  DBD::mysql v3.0002;
  DBI v1.50;
  DBIx::SearchBuilder v1.39;
  DBIx::SearchBuilder::Union v0;
  DBIx::SearchBuilder::Unique v0.01;
  Devel::StackTrace v1.12;
  Devel::StackTraceFrame v0.6;
  Devel::Symdump v2.06;
  Digest::base v1.00;
  Digest::MD5 v2.36;
  DynaLoader v1.05;
  Encode v2.14;
  Encode::Alias v2.04;
  Encode::Config v2.01;
  Encode::Encoding v2.02;
  Errno v1.0901;
  Exception::Class v1.23;
  Exception::Class::Base v1.2;
  Exporter v5.58;
  Exporter::Heavy v5.58;
  FCGI v0.67;
  Fcntl v1.05;
  File::Basename v2.74;
  File::Glob v1.05;
  File::Path v1.08;
  File::Spec v3.16;
  File::Spec::Unix v1.5;
  File::Temp v0.16;
  FileHandle v2.01;
  HTML::Entities v1.32;
  HTML::Mason v1.32;
  HTML::Mason::CGIHandler v1.00;
  HTML::Mason::Exception v1.1;
  HTML::Mason::Exception::Abort v1.1;
  HTML::Mason::Exception::Compilation v1.1;
  HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
  HTML::Mason::Exception::Compiler v1.1;
  HTML::Mason::Exception::Decline v1.1;
  HTML::Mason::Exception::Params v1.1;
  HTML::Mason::Exception::Syntax v1.1;
  HTML::Mason::Exception::System v1.1;
  HTML::Mason::Exception::TopLevelNotFound v1.1;
  HTML::Mason::Exception::VirtualMethod v1.1;
  HTML::Mason::Exceptions v1.43;
  HTML::Parser v3.50;
  HTML::Scrubber v0.08;
  I18N::LangTags v0.35;
  integer v1.00;
  IO v1.22;
  IO::File v1.13;
  IO::Handle v1.25;
  IO::InnerFile v2.110;
  IO::Lines v2.110;
  IO::Scalar v2.110;
  IO::ScalarArray v2.110;
  IO::Seekable v1.1;
  IO::Wrap v2.110;
  IO::WrapTie v2.110;
  IPC::Open2 v1.02;
  IPC::Open3 v1.02;
  lib v0.5565;
  List::Util v1.18;
  Locale::Maketext v1.09;
  Locale::Maketext::Fuzzy v0.02;
  Locale::Maketext::Lexicon v0.49;
  Locale::Maketext::Lexicon::Gettext v0.14;
  Log::Dispatch v2.11;
  Log::Dispatch::Base v1.09;
  Log::Dispatch::File v1.22;
  Log::Dispatch::Output v1.26;
  Log::Dispatch::Screen v1.17;
  Log::Dispatch::Syslog v1.18;
  Mail::Address v1.73;
  Mail::Field v1.73;
  Mail::Field::AddrList v1.73;
  Mail::Field::Date v1.73;
  Mail::Header v1.73;
  Mail::Internet v1.73;
  MIME::Base64 v3.07;
  MIME::Body v5.419;
  MIME::Decoder v5.419;
  MIME::Entity v5.419;
  MIME::Field::ContDisp v5.419;
  MIME::Field::ConTraEnc v5.419;
  MIME::Field::ContType v5.419;
  MIME::Field::ParamVal v5.419;
  MIME::Head v5.419;
  MIME::Parser v5.419;
  MIME::QuotedPrint v3.07;
  MIME::Tools v5.419;
  MIME::Words v5.419;
  Module::Versions::Report v1.02;
  overload v1.04;
  Params::Validate v0.78;
  POSIX v1.09;
  re v0.05;
  Regexp::Common v2.120;
  Regexp::Common::delimited v2.104;
  RT v3.5.7;
  RT::FM v2.2.0RC1;
  RT::Interface::Email v1.02;
  RTx::Shredder v0.03;
  Scalar::Util v1.18;
  SelectSaver v1.01;
  Socket v1.78;
  Storable v2.15;
  strict v1.03;
  Symbol v1.06;
  Sys::Syslog v0.13;
  Text::Autoformat v1.13;
  Text::Quoted v1.8;
  Text::Reform v1.11;
  Text::Tabs v98.112801;
  Text::Template v1.44;
  Text::Wrapper v1.000;
  Time::HiRes v1.87;
  Time::JulianDay v2003.1125;
  Time::Local v1.11;
  Time::ParseDate v2003.1126;
  Time::Timezone v2003.0211;
  Time::Zone v2.22;
  URI v1.35;
  URI::Escape v3.28;
  URI::URL v5.03;
  URI::WithBase v2.19;
  utf8 v1.06;
  vars v1.01;
  warnings v1.05;
  warnings::register v1.01;
  XSLoader v0.06;
  YAML v0.58;



RT Variables
RT::AmbiguousDayInPast 	1
RT::BasePath 	/sw/rt-3.5.7
RT::BinPath 	/sw/rt-3.5.7/bin
RT::CORE_CONFIG_FILE 	/sw/rt-3.5.7/etc/RT_Config.pm
RT::CommentAddress 	help-comment at wingfoot.org
RT::CompanySpecific 	Wingfoot.org
RT::CorrespondAddress 	help at wingfoot.org
RT::DatabaseHost 	localhost
RT::DatabaseName 	DB Name not printed
RT::DatabasePassword 	Password not printed
RT::DatabaseRTHost 	localhost
RT::DatabaseType 	mysql
RT::DatabaseUser 	Username not printed
RT::DateDayBeforeMonth 	1
RT::DefaultSearchResultFormat 	'<B><A
HREF="/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A
HREF="/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject',
Status, QueueName, OwnerName, Priority, '__NEWLINE__', '',
'<small>__Requestors__</small>', '<small>__CreatedRelative__</small>',
'<small>__ToldRelative__</small>',
'<small>__LastUpdatedRelative__</small>', '<small>__TimeLeft__</small>'
RT::DefaultSummaryRows 	10
RT::EmailOutputEncoding 	utf-8
RT::EtcPath 	/sw/rt-3.5.7/etc
RT::FriendlyFromLineFormat 	"%s via RT" <%s>
RT::FriendlyToLineFormat 	"%s of wingfoot.org Ticket #%s":;
RT::LinkTransactionsRun1Scrip 	1
RT::LocalEtcPath 	/sw/rt-3.5.7/local/etc
RT::LocalLexiconPath 	/sw/rt-3.5.7/local/po
RT::LocalPath 	/sw/rt-3.5.7/local
RT::LogDir 	/var/log
RT::LogToFile 	debug
RT::LogToFileNamed 	rt.log
RT::LogToScreen 	error
RT::LogToSyslog 	debug
RT::LogoURL 	/NoAuth/images/bplogo.gif
RT::LoopsToRTOwner 	1
RT::MailCommand 	sendmailpipe
RT::MasonComponentRoot 	/sw/rt-3.5.7/share/html
RT::MasonDataDir 	/sw/rt-3.5.7/var/mason_data
RT::MasonLocalComponentRoot 	/sw/rt-3.5.7/local/html
RT::MasonSessionDir 	/sw/rt-3.5.7/var/session_data
RT::MaxAttachmentSize 	10000000
RT::MaxInlineBody 	13456
RT::MessageBoxWidth 	72
RT::MessageBoxWrap 	HARD
RT::MinimumPasswordLength 	5
RT::Organization 	wingfoot.org
RT::OwnerEmail 	root
RT::ParseNewMessageForTicketCcs 	1
RT::RTAddressRegexp
^(help|mailman|postmaster|spamfilter|tposana-bugs)(-comment)?\@wingfoot\.org$
RT::RecordOutgoingEmail 	1
RT::RedistributeAutoGeneratedMessages 	privileged
RT::SITE_CONFIG_FILE 	/sw/rt-3.5.7/etc/RT_SiteConfig.pm
RT::SendmailArguments 	-oi -t
RT::SendmailBounceArguments 	-f "<>"
RT::SendmailPath 	/usr/local/sbin/sendmail
RT::Timezone 	America/New_York
RT::UseFriendlyFromLine 	1
RT::UseTransactionBatch 	1
RT::VERSION 	3.5.7
RT::VarPath 	/sw/rt-3.5.7/var
RT::WebBaseURL 	http://rt.wingfoot.org
RT::WebDefaultStylesheet 	3.5-default
RT::WebFlushDbCacheEveryRequest 	1
RT::WebImagesURL 	/NoAuth/images/
RT::WebPort 	80
RT::WebURL 	http://rt.wingfoot.org/
RT::rtname 	wingfoot.org
Perl configuration

Summary of my perl5 (revision 5 version 8 subversion 8) configuration:
  Platform:
    osname=freebsd, osvers=4.11-release-p11, archname=-freebsd-64int
    uname='freebsd caduceus.wingfoot.org 4.11-release-p11 freebsd
4.11-release-p11 #23: sun aug 28 18:36:36 edt 2005
root at caduceus.wingfoot.org:usrobjusrsrcsyswingfoot i386 '
    config_args='-sde -Dprefix=/usr/local
-Darchlib=/usr/local/lib/perl5/5.8.8/mach
-Dprivlib=/usr/local/lib/perl5/5.8.8
-Dman3dir=/usr/local/lib/perl5/5.8.8/perl/man/man3
-Dman1dir=/usr/local/man/man1
-Dsitearch=/usr/local/lib/perl5/site_perl/5.8.8/mach
-Dsitelib=/usr/local/lib/perl5/site_perl/5.8.8
-Dscriptdir=/usr/local/bin
-Dsiteman3dir=/usr/local/lib/perl5/5.8.8/man/man3
-Dsiteman1dir=/usr/local/man/man1 -Ui_malloc -Ui_iconv
-Uinstallusrbinperl -Dcc=cc -Duseshrplib
-Dccflags=-DAPPLLIB_EXP="/usr/local/lib/perl5/5.8.8/BSDPAN"
-Doptimize=-O -pipe  -Ud_dosuid -Ui_gdbm -Dusethreads=n -Dusemymalloc=y
-Duse64bitint'
    hint=recommended, useposix=true, d_sigaction=define
    usethreads=undef use5005threads=undef useithreads=undef
usemultiplicity=undef
    useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
    use64bitint=define use64bitall=undef uselongdouble=undef
    usemymalloc=y, bincompat5005=undef
  Compiler:
    cc='cc', ccflags ='-DAPPLLIB_EXP="/usr/local/lib/perl5/5.8.8/BSDPAN"
-DHAS_FPSETMASK -DHAS_FLOATINGPOINT_H -fno-strict-aliasing -pipe
-I/usr/local/include',
    optimize='-O -pipe ',
    cppflags='-DAPPLLIB_EXP="/usr/local/lib/perl5/5.8.8/BSDPAN"
-DHAS_FPSETMASK -DHAS_FLOATINGPOINT_H -fno-strict-aliasing -pipe
-I/usr/local/include'
    ccversion='', gccversion='2.95.4 20020320 [FreeBSD]', gccosandvers=''
    intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=12345678
    d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
    ivtype='long long', ivsize=8, nvtype='double', nvsize=8,
Off_t='off_t', lseeksize=8
    alignbytes=4, prototype=define
  Linker and Libraries:
    ld='cc', ldflags =' -Wl,-E -L/usr/local/lib'
    libpth=/usr/lib /usr/local/lib
    libs=-lgdbm -lm -lcrypt -lutil
    perllibs=-lm -lcrypt -lutil
    libc=, so=so, useshrplib=true, libperl=libperl.so
    gnulibc_version=''
  Dynamic Linking:
    dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='
-Wl,-R/usr/local/lib/perl5/5.8.8/mach/CORE'
    cccdlflags='-DPIC -fPIC', lddlflags='-shared  -L/usr/local/lib'

Apache httpd.conf lines:

<IfModule mod_fastcgi.c>
  FastCgiIpcDir /tmp
  FastCgiWrapper /usr/lib/apache/suexec
  FastCgiServer /sw/rt/bin/mason_handler.fcgi -idle-timeout 120 -user rt
-group rt -processes 10
</IfModule>

<VirtualHost *:80>

 UseCanonicalName off
 ServerName rt.wingfoot.org
 Alias /NoAuth/images/ /sw/rt/share/html/NoAuth/images/

 DocumentRoot /sw/rt/share/html

  CustomLog             /var/log/vhosts/rt.wingfoot.org/access.log combined
  ErrorLog              /var/log/vhosts/rt.wingfoot.org/error.log

  AddHandler fastcgi-script fcgi
  ScriptAlias / /sw/rt/bin/mason_handler.fcgi/

</VirtualHost>




-- 
"They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety."
          ~Benjamin Franklin, Historical Review of Pennsylvania, 1759



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