[rt-users] Issue with rt-mailgate

[Stuart J. Browne]

----- Original Message ----- 
From: "Ruslan Zakirov" <ruslan.zakirov at gmail.com>
To: "Stuart J. Browne" <sjbrowne at bluebottle.com>
Cc: <rt-users at lists.bestpractical.com>
Sent: Saturday, March 11, 2006 11:42 AM
Subject: Re: [rt-users] Issue with rt-mailgate


>
> On 3/10/06, Stuart J. Browne <sjbrowne at bluebottle.com> wrote:
>> Hi,
>>
>> I've got an RT 3.4.4 setup running (mysql 
>> 4.1.11-Debian_4sarge1-log/FastCGI
>> 2.4.2/Apache 2.0.54/Perl 5.8.4), and it was working well until a day or 
>> two
>> ago.

<SNIP>

>> --------------------
>> # /opt/rt3/bin/rt-mailgate --queue support --action correspond --url
>> http://example.com/ --debug < /tmp/mail.msg
>> Connecting to http://example.com//REST/1.0/NoAuth/mail-gateway at
>> /opt/rt3/bin/rt-mailgate line 99, <> line 1.
>> An Error Occurred
>> =================
>>
>> 500 read timeout
>> This is /opt/rt3/bin/rt-mailgate exiting because of an undefined server
>> error at /opt/rt3/bin/rt-mailgate line 147, <> line 1.
>> --------------------

<SNIP>

> try to increase fast_cgi server timeout time
> also good thing to do is configure your MTA to only pipe message by
> message to mailgate script, because LWP (module that is used by
> mailgate script to deliver message to RT server) has problems and uses
> a lot of memory.

>From my Apache config:
    FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 
300 -processes 15

The idle-timeout is how it's always been set up.  Is there another timeout I 
should be setting?

As for deliverying one message at a time, do you know how to configure 
sendmail to do this?

Stuart