[rt-users] RT mail gateway

[Ruslan Zakirov]

On 3/10/06, James Lee <jlee110 at yahoo.com> wrote:
> hi,
> i have a question regarding the setup of RT to receive
> email.  i read the manual installation doc and it
> looks like i have to add the following to
> /etc/aliases.....
>
> rt: "|/opt/rt3/bin/rt-mailgate --queue general
> --action correspond --url http://localhost/"
> rt-comment: "|/opt/rt3/bin/rt-mailgate --queue general
> --action comment --url http://localhost/"
>
> this example shows that there would be an email
> address "rt" corresponding to the general queue with
> action of correspond.  another email address of
> "rt-comment" corresponding to the general queue with
> action of comment.
> our RT system currently has around 130 queues.  does
> that mean we'd need 260 entries in the /etc/aliases
> file and email addresses?
yes, there is no way to fetch queue name from new email if address is
the same for all queues.

> thanks
> jim
>
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--
Best regards, Ruslan.