[rt-users] Issue with rt-mailgate

[Ruslan Zakirov]

try to increase fast_cgi server timeout time
also good thing to do is configure your MTA to only pipe message by
message to mailgate script, because LWP (module that is used by
mailgate script to deliver message to RT server) has problems and uses
a lot of memory.

On 3/10/06, Stuart J. Browne <sjbrowne at bluebottle.com> wrote:
> Hi,
>
> I've got an RT 3.4.4 setup running (mysql 4.1.11-Debian_4sarge1-log/FastCGI
> 2.4.2/Apache 2.0.54/Perl 5.8.4), and it was working well until a day or two
> ago.
>
> For some reason, the messages stopped being inserted into the database
> reliably.
>
> When trying rt-mailgate outside of the sendmail pipe, with --debug, I get
> this:
> --------------------
> # /opt/rt3/bin/rt-mailgate --queue support --action correspond --url
> http://example.com/ --debug < /tmp/mail.msg
> Connecting to http://example.com//REST/1.0/NoAuth/mail-gateway at
> /opt/rt3/bin/rt-mailgate line 99, <> line 1.
> An Error Occurred
> =================
>
> 500 read timeout
> This is /opt/rt3/bin/rt-mailgate exiting because of an undefined server
> error at /opt/rt3/bin/rt-mailgate line 147, <> line 1.
> --------------------
>
> This happens with all kinds of messages, both plain-text, and mime-encoded.
> It doesn't happen consistantly, as in sometimes it doesn't work, other times
> it does.
>
> Sometimes this message gets inserted into the database, but it returns this,
> so is considered at failed delivery, so it is queued, and tried again later.
>
> Thinking it might be due to concurrent attempts at running mailgate, I upped
> apache's max-clients, and also the 'FastCgiServer' -connections option, but
> it still occurs.
>
> The database is in a good state (although I wouldn't mind pruning the
> Attachments table a bit (over a GB now)), and is responsive.
>
> I'm not really sure where I should be looking next.
>
> Any advice would be welcomed.
>
> Stuart
>


--
Best regards, Ruslan.