[rt-users] notify admincc on create problem

[Stephen Turner]

At Tuesday 3/14/2006 10:24 PM, Marcos Athanasoulis wrote:
>Hello,
>
>I helped install RT for a non-profit that I advise and everything
>works great -- except that no admincc notice goes out on ticket
>creation.  I have a stock install with a few users and the permissions
>all set up with the default recommendations.  The admincc works on
>correspondence and comments -- just not on create.  It is not that it
>is not received -- it is not shown in the ticket as even being sent
>out -- only the autoreply is listed. And I am testing with a different
>email than the one set to receive the admincc -- so it is not that it
>is just not sending info to the person who did the update. So two
>questions:
>
>1. Any ideas what might be going on?

Marcos,

What scrips are defined, globally & for the queue? If I recall, the 
default setup does not include a notification for AdminCcs on ticket creation.

Steve