[rt-users] notify admincc on create problem

[Ken Crocker]

Marcos,

    You do not have to use the global scrips, if there are some you do 
not want. Simply turn off all the global ones and create what you need 
for each Queue that you want E_mail on. Set up the priviledge 
"SeeOutgoingMail" for those admincc'c and then create a scrip triggered 
by the 'oncreate' action.

Kenn

Marcos Athanasoulis wrote:

>Hello,
>
>I helped install RT for a non-profit that I advise and everything
>works great -- except that no admincc notice goes out on ticket
>creation.  I have a stock install with a few users and the permissions
>all set up with the default recommendations.  The admincc works on
>correspondence and comments -- just not on create.  It is not that it
>is not received -- it is not shown in the ticket as even being sent
>out -- only the autoreply is listed. And I am testing with a different
>email than the one set to receive the admincc -- so it is not that it
>is just not sending info to the person who did the update. So two
>questions:
>
>1. Any ideas what might be going on?
>
>2. How can I turn on debugging level logging?  I put the lines to log
>to a file with level debug in my RT_SiteConfig.pm -- but they don't
>seem to be taking effect. Do I somehow need to tell RT to re-read the
>file?  (tried restarting apache on a lark -- no change)
>
>This is freebsd with RT 3.4 -- though again absolutely everything else
>works, notifying, incoming email etc.
>
>Thanks!
>
>Marcos
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