[rt-users] Privileged users seeing tickets they requested in RT3

[Fran Fabrizio]

Thanks for this info.  In trying to implement this, I noticed an odd 
thing...

/var/rt/html/Elements/MyRequests - not actually my requests, actually 
"newest unowned tickets" element
/var/rt/html/SelfService/Elements/MyRequests - the actual element for 
listing my requests

Perhaps the RT team can change the name of the former to avoid 
confusion?  RT 3.4.5 here, not sure if this is fixed in 3.5.

In any event, I simply copied SelfService/Elements/MyRequests to 
Elements/MyOwnRequests, added a call to MyOwnRequests in index.html, and 
it seems to work pretty well.  Thanks!

Ruslan Zakirov wrote:
> There is extension on the wiki that allow you to put Saved Searches onthe main page for RT-3.4, but in 3.5 branch this functionality is incore and you can build query "Tickets CurrentUser Requested".Also it's easy to copy component that builds "Tickets I own" box andchange it to "Tickets I requested" without applying extension orupgrading.
> On 3/13/06, Fran Fabrizio <fran at cis.uab.edu> wrote:>> Our unprivileged users find the "Tickets I Requested" web interface> quite useful, however, privileged users don't get that same view.  Is> there a way to add that "widget" onto the Home page for privileged users> too?  We have several users who are privileged because they manage one> queue but who are essentially unprivileged users for all the other queues.>> I've been poking around the wiki docs but haven't seen anything that> looks like what I am looking for.>> Thanks!>> --> Fran Fabrizio> Senior Systems Analyst> Department of Computer and Information Sciences> University of Alabama at Birmingham> http://www.cis.uab.edu/> 205.934.0653>> _______________________________________________> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users>> Community help: http://wiki.bestpractical.com> Commercial support: sales at bestpractical.com>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.> Buy a co
>  py at http://rtbook.bestpractical.com>>> We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html>
>
> --Best regards, Ruslan.
>
>   


-- 
Fran Fabrizio
Senior Systems Analyst
Department of Computer and Information Sciences
University of Alabama at Birmingham
http://www.cis.uab.edu/
205.934.0653