[rt-users] Privileged users seeing tickets they requested in RT3

[Ruslan Zakirov]

There is extension on the wiki that allow you to put Saved Searches on
the main page for RT-3.4, but in 3.5 branch this functionality is in
core and you can build query "Tickets CurrentUser Requested".
Also it's easy to copy component that builds "Tickets I own" box and
change it to "Tickets I requested" without applying extension or
upgrading.

On 3/13/06, Fran Fabrizio <fran at cis.uab.edu> wrote:
>
> Our unprivileged users find the "Tickets I Requested" web interface
> quite useful, however, privileged users don't get that same view.  Is
> there a way to add that "widget" onto the Home page for privileged users
> too?  We have several users who are privileged because they manage one
> queue but who are essentially unprivileged users for all the other queues.
>
> I've been poking around the wiki docs but haven't seen anything that
> looks like what I am looking for.
>
> Thanks!
>
> --
> Fran Fabrizio
> Senior Systems Analyst
> Department of Computer and Information Sciences
> University of Alabama at Birmingham
> http://www.cis.uab.edu/
> 205.934.0653
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
>
> We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
>


--
Best regards, Ruslan.