[rt-users] Re: New user of RT: a few questions

[Ugo Bellavance]

Espen Wiborg wrote:
> Ugo Bellavance <ugob at camo-route.com> writes:
>> Question 3: I'd like to receive by e-mail a notification when a new
>> ticket is created, so that I don't have to always have the web
>> interface open to know there is a new request.  How do I do that?
>> With scrips?
> 
> Either by adding a global script to notify you on ticket creation, or
> by adding yourself as AdminCC for each queue (I think the "Notify
> AdminCCs on creation" scrip is part of the default installation).
> 

I have only one queue for now, and I added my user to the AdminCC for 
this queue.  I created a ticket via e-mail and my user didn't get an e-mail.

I went to the queue right settings and figured out my user, although 
superuser in the system, had no rights in this queue...

Does it have anything to do?

If I'm the only one managing RT, what kind of rights should I give my user?

Thanks,