[rt-users] New user of RT: a few questions

[Espen Wiborg]

Ugo Bellavance <ugob at camo-route.com> writes:
> Question 3: I'd like to receive by e-mail a notification when a new
> ticket is created, so that I don't have to always have the web
> interface open to know there is a new request.  How do I do that?
> With scrips?

Either by adding a global script to notify you on ticket creation, or
by adding yourself as AdminCC for each queue (I think the "Notify
AdminCCs on creation" scrip is part of the default installation).

-- 
Espen Wiborg <espenhw at ovitas.no>
99 little bugs in the code, 99 bugs in the code,
fix one bug, compile it again, 101 little bugs in the code.