[rt-users] Annonymised sending from RT

[Ruslan Zakirov]

On 3/15/06, Stewart Tranter <S.G.Tranter at lboro.ac.uk> wrote:
> Ruslan Zakirov wrote:
> > http://wiki.bestpractical.com/index.cgi?Template
> > You could override any field you want From, Sender, Reply-To or other.
>
> So if I entered this at the top of a template:
>
> Sender: Computing Services Help Desk <email at address.com>
>
> RT will set the "From" header of the outgoing e-mail to that value?
Almost, except that you need "From: bla-bla" if you want override From
field, I think many users use both:
Sender: bla-bla
From: the same bla-bla
<empty line>

>
> Do I need to enable or disable the friendly from line use in the config
> file?
I think doesn't matter because template overriding works after
"friendly" feature.

>
> Thanks,
>
> Stewart
> ------------------------------------------------
> Stewart Tranter
> Computing Services
> Loughborough University
>
> E:  s.g.tranter at lboro.ac.uk
> W:  http://www.lboro.ac.uk/computing/
> T:  +44 (0) 1509 223719
> F:  +44 (0) 1509 223989
> ------------------------------------------------
>


--
Best regards, Ruslan.