[rt-users] Does "RT Essentials" cover extentions to RT?

[Wouter Prins]

On Fri, Mar 17, 2006 at 05:51:01PM -0500, Todd Chapman wrote:
> On Fri, Mar 17, 2006 at 03:34:54PM -0700, Joshua Colson wrote:
> > On Fri, 2006-03-17 at 12:45 -0800, Ken Crocker wrote:
> > > Joshua,
> > > 
> > >     Your question seems a bit vague. Your subject mentions "extentions", 
> > > then you mention large sets of functionality. What "kind" of 
> > > functionality? Is it something already being offered in 3.6? Is it 
> > > linking to other systems?
> > > 
> > > Kenn
> > > 
> > 
> > My apologies. I've always had a problem with articulating questions.
> > 
> > Basically, what I'm trying to do (unfortunately all of the requirements
> > have not been defined as yet) is connect to a RETS (Real Estate
> > Transaction Server) on ticket creation and pull some data (Agent ID,
> > Agent Name, Listing ID, etc.). I want that data tied to the ticket in
> > some fashion. I'm not sure yet if it makes sense to define custom fields
> > for the data or if it should just reference external sources. I also
> > need the system to take some of the data that it has fetched and
> > generate faxes and/or print jobs that are automatically handled (handed
> > off to hylafax/cups/whatever). There are many more requirements, but
> > that is the idea. Basically inserting functionality in at various points
> > in the process. I understand that scrips can do most of what I want. I
> > really was just curious what the book has to say about it because I
> > would like to buy it, but I don't want it to just sit on my shelf.
> > 
> > Thank you for your input.
> > 
> 
> If you use RT, you should buy it. :)

That is not really the answer he is waiting for. :)
I am wondering the same as Joshua, as we deal with information we need to pull from great p(l)ains. (Sometime in the near future)

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