[rt-users] Does "RT Essentials" cover extentions to RT?

[Todd Chapman]

On Fri, Mar 17, 2006 at 03:34:54PM -0700, Joshua Colson wrote:
> On Fri, 2006-03-17 at 12:45 -0800, Ken Crocker wrote:
> > Joshua,
> > 
> >     Your question seems a bit vague. Your subject mentions "extentions", 
> > then you mention large sets of functionality. What "kind" of 
> > functionality? Is it something already being offered in 3.6? Is it 
> > linking to other systems?
> > 
> > Kenn
> > 
> 
> My apologies. I've always had a problem with articulating questions.
> 
> Basically, what I'm trying to do (unfortunately all of the requirements
> have not been defined as yet) is connect to a RETS (Real Estate
> Transaction Server) on ticket creation and pull some data (Agent ID,
> Agent Name, Listing ID, etc.). I want that data tied to the ticket in
> some fashion. I'm not sure yet if it makes sense to define custom fields
> for the data or if it should just reference external sources. I also
> need the system to take some of the data that it has fetched and
> generate faxes and/or print jobs that are automatically handled (handed
> off to hylafax/cups/whatever). There are many more requirements, but
> that is the idea. Basically inserting functionality in at various points
> in the process. I understand that scrips can do most of what I want. I
> really was just curious what the book has to say about it because I
> would like to buy it, but I don't want it to just sit on my shelf.
> 
> Thank you for your input.
> 

If you use RT, you should buy it. :)