[rt-users] RT+LDAP (no one can create ticket except existing users).. help..
jay alvarez
rtb0y at yahoo.com
Mon Mar 20 01:12:28 EST 2006
Good day!
Below are the log files taken from apache and rt... when I tried creating a ticket in a queue by sending an email. I made it sure that Everyone has CreateTicket right in that queue. Thus this error contained in my httpd-error.log below is invalid:
"You might need to grant 'Everyone' the right 'CreateTicket' for the
queue Network Operations."
or is it just a cached object that needs to be flushed?? How??
I'm thinking perhaps it has something to do with my current LDAP setup as my debug.log below shows that it seems like rt is trying to use search my ldap server for informations, not sure though. Please help me..
Just tell me if you need anymore information regarding my problem.
Thanks!!.
RT version: 3.4.5
httpd-error.log:
[Mon Mar 20 05:43:56 2006] [crit]: User creation failed in mailgateway: Could not set user info (/usr/local/rt
3/lib/RT/Interface/Email.pm:302)
[Mon Mar 20 05:43:56 2006] [crit]: User 'mjalvarez at fastmail.fm' could not be loaded in the mail gateway (/usr
/local/rt3/lib/RT/Interface/Email.pm:318)
[Mon Mar 20 05:43:57 2006] [error]: RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for this email (mjalvarez at fastmail.fm).
You might need to grant 'Everyone' the right 'CreateTicket' for the
queue Network Operations.
(/usr/local/rt3/lib/RT/Interface/Email.pm:639)
[Mon Mar 20 05:43:57 2006] [error]: RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for your email.
debug.log:
___________________________________________________________________________
zinnia RT: Converting 'ISO-8859-1' to 'utf-8' for text/plain - testing ticket create from unknown user.
zinnia RT: RT::User::CanonicalizeEmailAddress : called with "mjalvarez at fastmail.fm" by RT::CurrentUser /usr/local/rt3/lib/RT/CurrentUser.pm zinnia RT: RT::User::LookupExternalUserInfo called with baseDN "ou=people,o=example,dc=com" and filter "mail=mjalvarez at fastmail.fm" by RT::User /usr/local/rt3/lib/RT/User_Local.pm 318
Mar 20 13:52:37 zinnia RT: RT::User::LookupExternalUserInfo called with baseDN "ou=people,o=example,dc=com" and filter "mailRoutingAddress=mjalvarez at fastmail.fm" by RT::User /usr/local/rt3/lib/RT/User_Local.pm
318
zinnia RT: RT::User::LookupExternalUserInfo called with baseDN "ou=people,o=example,dc=com" and filter "mailAlternateAddress=mjalvarez at fastmail.fm" by RT::User /usr/local/rt3/lib/RT/User_Local.pm 318
Mar 20 13:52:37 zinnia RT: RT::User::CanonicalizeUserInfo called by RT::User /usr/local/rt3/lib/RT/User_Overl
ay.pm 191 with: Comments: Autocreated on ticket submission, Disabled: 0, EmailAddress: mjalvarez at fastmail.fm,
Name: mjalvarez at fastmail.fm, Password: , Privileged: 0, RealName: "Mark Jayson Alvarez"
Mar 20 13:52:37 zinnia RT: RT::User::LookupExternalUserInfo called with baseDN "ou=people,o=example,dc=com" and filter "uid=mjalvarez at fastmail.fm" by RT::User /usr/local/rt3/lib/RT/User_Local.pm 374
Mar 20 13:52:37 zinnia RT: RT::User::LookupExternalUserInfo called with baseDN "ou=people,o=example,dc=com" and filter "mailAlternateAddress=mjalvarez at fastmail.fm" by RT::User /usr/local/rt3/lib/RT/User_Local.pm 374
zinnia RT: RT::User::LookupExternalUserInfo called with baseDN "ou=people,o=example,dc=com" and filter "cn="Mark Jayson Alvarez"" by RT::User /usr/local/rt3/lib/RT/User_Local.pm 374
Mar 20 13:52:37 zinnia RT: RT::User::CanonicalizeEmailAddress : called with "mjalvarez at fastmail.fm" by RT::Use
r /usr/local/rt3/lib/RT/User_Overlay.pm 562
Mar 20 13:52:37 zinnia RT: RT::User::LookupExternalUserInfo called with baseDN "ou=people,o=example,dc=com" and filter "mail=mjalvarez at fastmail.fm" by RT::User /usr/local/rt3/lib/RT/User_Local.pm 318
Mar 20 13:52:37 zinnia RT: RT::User::LookupExternalUserInfo called with baseDN "ou=people,o=example,dc=com" and filter "mailRoutingAddress=mjalvarez at fastmail.fm" by RT::User /usr/local/rt3/lib/RT/User_Local.pm
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--0-702927100-1142834841=:71512
Content-Type: text/html; charset=iso-8859-1
Content-Transfer-Encoding: 8bit
Good day!
Below are the log files taken from apache and rt... when I tried creating a ticket in a queue by sendin an email. I made it sure that Everyone has CreateTicket right in that queue. Thus this error contained in my httpd-error.log below is invalid:
"You might need to grant 'Everyone' the right 'CreateTicket' for the
queue Network Operations."
or is it just a cached object that needs to be flushed??
I'm thinking perhaps it has something to do with my current LDAP setup as my debug.log below shows that it seems like rt is trying to use search my ldap server for informations, not sure though. Please help me..
Just tell me if you need anymore information regarding my problem.
Thanks!!.
RT version: 3.4.5
httpd-error.log:
[Mon Mar 20 05:43:56 2006] [crit]: User creation failed in mailgateway: Could not set user info (/usr/local/rt
3/lib/RT/Interface/Email.pm:302)
[Mon Mar 20 05:43:56 2006] [crit]: User 'mjalvarez at fastmail.fm' could not be loaded in the mail gateway (/usr
/local/rt3/lib/RT/Interface/Email.pm:318)
[Mon Mar 20 05:43:57 2006] [error]: RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for this email (mjalvarez at fastmail.fm).
You might need to grant 'Everyone' the right 'CreateTicket' for the
queue Network Operations.
(/usr/local/rt3/lib/RT/Interface/Email.pm:639)
[Mon Mar 20 05:43:57 2006] [error]: RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for your email.
debug.log:
___________________________________________________________________________
zinnia RT: Converting 'ISO-8859-1' to 'utf-8' for text/plain - testing ticket create from unknown user.
zinnia RT: RT::User::CanonicalizeEmailAddress : called
with "mjalvarez at fastmail.fm" by RT::CurrentUser /usr/local/rt3/lib/RT/CurrentUser.pm zinnia RT: RT::User::LookupExternalUserInfo called with baseDN "ou=people,o=example,dc=com" and filter "mail=mjalvarez at fastmail.fm" by RT::User /usr/local/rt3/lib/RT/User_Local.pm 318
Mar 20 13:52:37 zinnia RT: RT::User::LookupExternalUserInfo called with baseDN "ou=people,o=example,dc=com" and filter "mailRoutingAddress=mjalvarez at fastmail.fm" by RT::User /usr/local/rt3/lib/RT/User_Local.pm
318
zinnia RT: RT::User::LookupExternalUserInfo called with baseDN "ou=people,o=example,dc=com" and filter "mailAlternateAddress=mjalvarez at fastmail.fm" by RT::User /usr/local/rt3/lib/RT/User_Local.pm 318
Mar 20 13:52:37 zinnia RT: RT::User::CanonicalizeUserInfo called by RT::User /usr/local/rt3/lib/RT/User_Overl
ay.pm 191 with: Comments: Autocreated on ticket submission, Disabled: 0, EmailAddress: mjalvarez at fastmail.fm,
Name: mjalvarez at fastmail.fm, Password: , Privileged: 0,
RealName: "Mark Jayson Alvarez"
Mar 20 13:52:37 zinnia RT: RT::User::LookupExternalUserInfo called with baseDN "ou=people,o=example,dc=com" and filter "uid=mjalvarez at fastmail.fm" by RT::User /usr/local/rt3/lib/RT/User_Local.pm 374
Mar 20 13:52:37 zinnia RT: RT::User::LookupExternalUserInfo called with baseDN "ou=people,o=example,dc=com" and filter "mailAlternateAddress=mjalvarez at fastmail.fm" by RT::User /usr/local/rt3/lib/RT/User_Local.pm 374
zinnia RT: RT::User::LookupExternalUserInfo called with baseDN "ou=people,o=example,dc=com" and filter "cn="Mark Jayson Alvarez"" by RT::User /usr/local/rt3/lib/RT/User_Local.pm 374
Mar 20 13:52:37 zinnia RT: RT::User::CanonicalizeEmailAddress : called with "mjalvarez at fastmail.fm" by RT::Use
r /usr/local/rt3/lib/RT/User_Overlay.pm 562
Mar 20 13:52:37 zinnia RT: RT::User::LookupExternalUserInfo called with baseDN "ou=people,o=example,dc=com" and filter "mail=mjalvarez at fastmail.fm" by RT::User
/usr/local/rt3/lib/RT/User_Local.pm 318
Mar 20 13:52:37 zinnia RT: RT::User::LookupExternalUserInfo called with baseDN "ou=people,o=example,dc=com" and filter "mailRoutingAddress=mjalvarez at fastmail.fm" by RT::User /usr/local/rt3/lib/RT/User_Local.pm
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