[rt-users] RT+LDAP (no one can create ticket except existing users).. help..

[Ruslan Zakirov]

Just few seconds ago replied on the message with the same problem with
subject "RT could not load a valid user, and RT's configuration".
Try to set "$WebFallbackToInternalAuth" config option to true (don't
forget to stop and start sever).

PS: added author of the LDAP overlay to the Cc list.

On 3/20/06, jay alvarez <rtb0y at yahoo.com> wrote:
> Good day!
>
>  Below are the log files taken from apache and rt... when I tried creating a
> ticket in a queue by sending an email. I made it sure that Everyone has
> CreateTicket right in that queue. Thus this error contained in my
> httpd-error.log below is invalid:
>
>  "You might need to grant 'Everyone' the right 'CreateTicket' for the
>  queue Network Operations."
>
>  or is it just a cached object that needs to be flushed??  How??
>
>  I'm thinking perhaps it has something to do with my current LDAP setup as
> my debug.log below shows that it seems like rt is trying to use search my
> ldap server for informations, not sure though. Please help me..
>
>  Just tell me if you need anymore information regarding my problem.
>  Thanks!!.
>
>
>
>  RT version: 3.4.5
>
>
>
>
>
>
>  httpd-error.log:
>
>  [Mon Mar 20 05:43:56 2006] [crit]: User creation failed in mailgateway:
> Could not set user info (/usr/local/rt
>  3/lib/RT/Interface/Email.pm:302)
>  [Mon Mar 20 05:43:56 2006] [crit]: User 'mjalvarez at fastmail.fm' could not
> be loaded in the mail gateway (/usr
>  /local/rt3/lib/RT/Interface/Email.pm:318)
>  [Mon Mar 20 05:43:57 2006] [error]: RT could not load a valid user, and
> RT's configuration does not allow
>  for the creation of a new user for this email (mjalvarez at fastmail.fm).
>
>  You might need to grant 'Everyone' the right 'CreateTicket' for the
>  queue Network Operations.
>
>  (/usr/local/rt3/lib/RT/Interface/Email.pm:639)
>  [Mon Mar 20 05:43:57 2006] [error]: RT could not load a valid user, and
> RT's configuration does not allow
>  for the creation of a new user for your email.
>
>
>
>
>  debug.log:
> ___________________________________________________________________________
>  zinnia RT: Converting 'ISO-8859-1' to 'utf-8' for text/plain - testing
> ticket create from unknown user.
>  zinnia RT: RT::User::CanonicalizeEmailAddress : called
> with "mjalvarez at fastmail.fm" by RT::CurrentUser
> /usr/local/rt3/lib/RT/CurrentUser.pm zinnia RT:
> RT::User::LookupExternalUserInfo called with baseDN
> "ou=people,o=example,dc=com" and filter "mail=mjalvarez at fastmail.fm" by
> RT::User /usr/local/rt3/lib/RT/User_Local.pm 318
>  Mar 20 13:52:37 zinnia RT:
> RT::User::LookupExternalUserInfo called with baseDN
> "ou=people,o=example,dc=com" and filter
> "mailRoutingAddress=mjalvarez at fastmail.fm" by RT::User
> /usr/local/rt3/lib/RT/User_Local.pm
>  318
>  zinnia RT: RT::User::LookupExternalUserInfo called with
> baseDN "ou=people,o=example,dc=com" and filter
> "mailAlternateAddress=mjalvarez at fastmail.fm" by RT::User
> /usr/local/rt3/lib/RT/User_Local.pm 318
>  Mar 20 13:52:37 zinnia RT: RT::User::CanonicalizeUserInfo called by
> RT::User /usr/local/rt3/lib/RT/User_Overl
>  ay.pm 191 with: Comments: Autocreated on ticket submission, Disabled: 0,
> EmailAddress: mjalvarez at fastmail.fm,
>  Name: mjalvarez at fastmail.fm, Password: , Privileged: 0, RealName: "Mark
> Jayson Alvarez"
>  Mar 20 13:52:37 zinnia RT:
> RT::User::LookupExternalUserInfo called with baseDN
> "ou=people,o=example,dc=com" and filter "uid=mjalvarez at fastmail.fm" by
> RT::User /usr/local/rt3/lib/RT/User_Local.pm 374
>  Mar 20 13:52:37 zinnia RT:
> RT::User::LookupExternalUserInfo called with baseDN
> "ou=people,o=example,dc=com" and filter
> "mailAlternateAddress=mjalvarez at fastmail.fm" by RT::User
> /usr/local/rt3/lib/RT/User_Local.pm 374
>  zinnia RT: RT::User::LookupExternalUserInfo called with
> baseDN "ou=people,o=example,dc=com" and filter "cn="Mark Jayson Alvarez"" by
> RT::User /usr/local/rt3/lib/RT/User_Local.pm 374
>  Mar 20 13:52:37 zinnia RT:
> RT::User::CanonicalizeEmailAddress : called with
> "mjalvarez at fastmail.fm" by RT::Use
>  r /usr/local/rt3/lib/RT/User_Overlay.pm 562
>  Mar 20 13:52:37 zinnia RT:
> RT::User::LookupExternalUserInfo called with baseDN
> "ou=people,o=example,dc=com" and filter "mail=mjalvarez at fastmail.fm" by
> RT::User /usr/local/rt3/lib/RT/User_Local.pm 318
>  Mar 20 13:52:37 zinnia RT:
> RT::User::LookupExternalUserInfo called with baseDN
> "ou=people,o=example,dc=com" and filter
> "mailRoutingAddress=mjalvarez at fastmail.fm" by RT::User
> /usr/local/rt3/lib/RT/User_Local.pm
> -------------------------------------------------------------------------------------------

--
Best regards, Ruslan.