[rt-users] No ability to edit tickets when accessing via SSH?

[Ruslan Zakirov]

On 3/15/06, Fran Fabrizio <fran at cis.uab.edu> wrote:
>
> I have encountered an interesting problem... when I access our queue via
> http I get all the usual Reply/Resolve/Comment/etc.... links on each
> ticket and all works well.  When I access via SSL, I get none of those
> links, and all of the linhks on my left navigation pane are black (Home,
> Tickets, Tools, Configuration, Preferences, Approcal) instead of white.
>
> Problem is, I'd like to force all access to be via https.
>
> This problem only affects my user account, which has SuperUser rights.
> Other staff members, who have various privileges to admin queues, are
> working fine.   So this appears to be some combination of my specific
> account (which is being authenticated via the ldap overlay) and SSL.
> Weird, eh?  What makes the left hand nav links turn black like that?
Yep, weird. I can only say that as I know you can't configure RT to
work with both HTTP and HTTPS without using "multiple instances"
trick, because RT uses global config option $WebURL that has http://
or https:// hardcoded.

>
> RT 3.4.5
>
> Thanks,
> Fran
>
> --
> Fran Fabrizio
> Senior Systems Analyst
> Department of Computer and Information Sciences
> University of Alabama at Birmingham
> http://www.cis.uab.edu/
> 205.934.0653
>

--
Best regards, Ruslan.