[rt-users] rt2cli problems
Lucas Sturnfield
sturnfie at motorola.com
Mon Mar 20 17:55:07 EST 2006
Hi All,
I have a tool that was written to interact with RT via the "rt2cli"
script found with RT2. With minor changes, the script works fine for
RT3, except when I try to simply comment a ticket:
--------
rt2cli --verbose --id=1234 --noedit --comment --source bleh
--------
Now, it works when creating a ticket, but the above is giving me the
following error:
[Mon Mar 20 22:24:46 2006] [debug]: Now working on ticket 1234
(/dev/fd/4:681)
[Mon Mar 20 22:24:46 2006] [debug]: Looking at admin ccs (/dev/fd/4:712)
[Mon Mar 20 22:24:46 2006] [crit]: RT::Queue::KeywordSelects
Unimplemented in main. (/dev/fd/4 line 726) (RT.pm:295)
Any ideas on an easy solution to this? What do KeywordSelects have to do
with commenting tickets, yet the following create ticket command works:
----------
rt2cli --verbose --create --queue=queue --status=open
--subject=subject --noedit --reply --source bleh
----------
For RT3, changes made to this script are as follows:
. use lib /rt3/lib
. use lib /rt3/etc
. comment out CleanEnv()
. comment out RT::DropSetGIDPermissions();
Thanks in advance
(path names shortened, etc, etc)
--
lucas
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