[rt-users] Errors when replying to a ticket with a very long subject

[Jesse Vincent]

On Tue, Mar 21, 2006 at 04:05:35PM -0800, Ted Cabeen wrote:
> I'm getting the following errors in my apache error log whenever a
> user replies via email to a ticket with a very long subject:

What RT and SearchBuilder are you running? What database?

> 
> [Tue Mar 21 23:55:08 2006] [crit]: RT::Attachment->Create couldn't, as you didn't specify a transaction
>  (/usr/local/rt3/lib/RT/Attachment_Overlay.pm:147)
> [Tue Mar 21 23:55:08 2006] [err]: RT::Ticket=HASH(0x9ce3304) couldn't init a transaction Transaction Created (/usr/local/rt3/lib/RT/Ticket_Overlay.pm:2413)
> [Tue Mar 21 23:55:08 2006] [crit]: Message could not be recorded (/usr/local/rt3/lib/RT/Interface/Email.pm:816)
> 
> It looks like the problem occurs with any subject that is longer than
> 110 characters.  I can open a long subject ticket via email and open,
> reply or comment on a long subject ticket through the web interface
> without a problem.  However, whenever I try to enter a reply to it via
> email, I get the above errors.  Has anyone seen/worked around this
> error before, or should I open a bug on it?
> 
> -- 
> Ted Cabeen
> Sr. Systems/Network Administrator
> Impulse Internet Services
> 
> 
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
> 
> 
> We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
> 

--