[rt-users] Errors when replying to a ticket with a very long subject

[Jesse Vincent]

On Wed, Mar 22, 2006 at 03:06:55PM -0800, Ted Cabeen wrote:
> Jesse Vincent <jesse at bestpractical.com> writes:
> 
> > On Tue, Mar 21, 2006 at 04:05:35PM -0800, Ted Cabeen wrote:
> >> I'm getting the following errors in my apache error log whenever a
> >> user replies via email to a ticket with a very long subject:
> >
> > What RT and SearchBuilder are you running? What database?
> 
> DBIx::SearchBuilder 1.38
> RT 3.4.5

That should be recent enough to do the right thing. What are you seeing
in your database error logs?

> 
> Database is postgresql 7.4.5.
> 
> >> [Tue Mar 21 23:55:08 2006] [crit]: RT::Attachment->Create couldn't, as you didn't specify a transaction
> >>  (/usr/local/rt3/lib/RT/Attachment_Overlay.pm:147)
> >> [Tue Mar 21 23:55:08 2006] [err]: RT::Ticket=HASH(0x9ce3304) couldn't init a transaction Transaction Created (/usr/local/rt3/lib/RT/Ticket_Overlay.pm:2413)
> >> [Tue Mar 21 23:55:08 2006] [crit]: Message could not be recorded (/usr/local/rt3/lib/RT/Interface/Email.pm:816)
> >> 
> >> It looks like the problem occurs with any subject that is longer than
> >> 110 characters.  I can open a long subject ticket via email and open,
> >> reply or comment on a long subject ticket through the web interface
> >> without a problem.  However, whenever I try to enter a reply to it via
> >> email, I get the above errors.  Has anyone seen/worked around this
> >> error before, or should I open a bug on it?
> >> 
> >> -- 
> >> Ted Cabeen
> >> Sr. Systems/Network Administrator
> >> Impulse Internet Services
> >> 
> >> 
> >> 
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> >
> > -- 
> >
> 
> -- 
> Ted Cabeen
> Sr. Systems/Network Administrator
> Impulse Internet Services
> 

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