[rt-users] need a scrip to notify me when i am the owner

[Drew Barnes]

Look at the code for the OnOwnerChange condition and create a custom 
condition to suit your needs.

Randy Paries wrote:
> On 3/22/06, Drew Barnes <barnesaw at ucrwcu.rwc.uc.edu> wrote:
>   
>> http://wiki.bestpractical.com/index.cgi?NotifyOwner
>>     
>
> Thanks but this does not help me.
>
> i need the script to email ONLY if it is a particular user
>
> Thanks
>
>
>
>
>   
>> See #2.
>>
>>
>> Vivek Khera wrote:
>>     
>>> On Mar 22, 2006, at 1:35 PM, Randy Paries wrote:
>>>
>>>       
>>>> what i need is a script that sends me notification when i am assigned
>>>> the ticket.
>>>>         
>>> We never figured it out.  I think our conclusion was that the order of
>>> scrips firing was such that the notices went out before the change of
>>> owner was applied, so on owner change couldn't notify the *new* owner.
>>>
>>> please correct me if I'm wrong.  I'd love to have that functionality.
>>>
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>>>
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>>>
>>>
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>>>
>>>
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>>>       
>> --
>> Drew Barnes
>> Applications Analyst
>> Raymond Walters College
>> University of Cincinnati
>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>>
>> We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
>>
>>     

-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati