[rt-users] resolved ticket email

[Zul Shariff]

Hi
I removed the 'transaction' line from the template, restarted the web
server, opened and resolved a ticket and it still didn't send an email
to the requestor. However the log now says that 'no recipients were
found'.

Zul Shariff

-----Original Message-----
From: Ruslan Zakirov [mailto:ruslan.zakirov at gmail.com] 
Sent: Tuesday, March 28, 2006 9:06 AM
To: Zul Shariff
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] resolved ticket email

1) Don't send html emails.
2) Error is logged in the logs
3) code { $Ticket->Transactions->First->Object->Content } is wrong,
should be something like { $Ticket->Transactions->First->Content } to
work at least.

On 3/26/06, Zul Shariff <Zul.Shariff at ca.trader.com> wrote:
>
>
>
>
> Hi
>
> For some reason, when a ticket is resolved an email is not generated.
I have the scrip and template configured as shown:
>
> This was working before I removed the From: and Sender: lines from the
content of the template.
>
>
>
> Zul Shariff
>
>
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--
Best regards, Ruslan.