[rt-users] resolved ticket email

[Ruslan Zakirov]

Most probably it's related NotifyActor, see FAQ on the wiki.

On 3/28/06, Zul Shariff <Zul.Shariff at ca.trader.com> wrote:
> Hi
> I removed the 'transaction' line from the template, restarted the web
> server, opened and resolved a ticket and it still didn't send an email
> to the requestor. However the log now says that 'no recipients were
> found'.
>
> Zul Shariff
>
> -----Original Message-----
> From: Ruslan Zakirov [mailto:ruslan.zakirov at gmail.com]
> Sent: Tuesday, March 28, 2006 9:06 AM
> To: Zul Shariff
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] resolved ticket email
>
> 1) Don't send html emails.
> 2) Error is logged in the logs
> 3) code { $Ticket->Transactions->First->Object->Content } is wrong,
> should be something like { $Ticket->Transactions->First->Content } to
> work at least.
>
> On 3/26/06, Zul Shariff <Zul.Shariff at ca.trader.com> wrote:
> >
> >
> >
> >
> > Hi
> >
> > For some reason, when a ticket is resolved an email is not generated.
> I have the scrip and template configured as shown:
> >
> > This was working before I removed the From: and Sender: lines from the
> content of the template.
> >
> >
> >
> > Zul Shariff
> >
> >
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>
> --
> Best regards, Ruslan.
>
>


--
Best regards, Ruslan.